The Australian Competition and Consumer Commission (ACCC) provides the latest information on consumer rights, travel and event cancellations in relation to COVID-19.

Some businesses are struggling and ASIC recommends that where possible, contact the business by email or website, rather than by phone. Some issues can be complex and may take smaller businesses more time to respond.

Use this time to review the terms and conditions you agreed to and what refund options might be available.

It helps a business to retain your money so credits that have expiry dates are often their preferred position. Set yourself a reminder if that happens so you don't forget about it.

If you're really keen to get some money back, a cancellation fee may be applied (per person per service for example). This is likely to be part of the terms and conditions.

Not happy?

Check out ASICs complaint options.

If you paid with a credit card, check if there’s any insurance cover attached. Type in your search engine the institution you have the card with and the type of card. Search results should find your institution that lists the type/s offered with your card such as:

• Overseas Travel and Medical Insurance

• Transport Accident Cover

• 90-day Purchase Security Insurance

• Extended Warranty

• Best Price Guarantee Scheme

• Interstate Flight Inconvenience Insurance

• Car Rental Cover Terms and Conditions.

You can also try calling if you've got time on your hands.

If travel insurance was part of a booking, check if your travel insurance policy covers cancellation, delay or medical costs.

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